IBPS Customer Service Associate Recruitment 2026 @ibps.in | Rs. 24,050 per month | Pan India Graduates Career Jobs
The Institute of Banking Personnel Selection (IBPS) has released a notification for the Common Recruitment Process (CRP CSA-XVI) to select Customer Service Associates (CSA) for participating Public Sector Banks. This clerical cadre recruitment aims to fill vacancies for the 2027-28 financial year through a comprehensive two-tier online examination process.
Important Points
Organization: Institute of Banking Personnel Selection (IBPS)
Post Name: Customer Service Associate (CSA)
Job Category: Clerical Cadre
Selection Process: Online Preliminary and Main Examinations
Participating Banks: Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank, Union Bank of India.
Service Nature: State/UT-wise recruitment.
Eligibility Criteria for Recruitment 2026
Candidates must meet the following requirements to be eligible for the Customer Service Associate vacancy:
Educational Qualification: A Graduation degree in any discipline from a University recognized by the Govt. of India or any equivalent qualification.
Computer Literacy: Operating and working knowledge in computer systems is mandatory. Candidates should have a Certificate/Diploma/Degree in computer operations/language or should have studied Computer/IT as one of the subjects in High School/College/Institute.
Proficiency in Local Language: Candidates should be proficient (reading, writing, speaking, and understanding) in the specified local language of the State/UT they are applying for.
Age Limit for Vacancy
The age criteria as of 01.08.2026 are as follows:
Category | Age Limit |
Minimum Age | 20 Years |
Maximum Age | 28 Years |
Relaxation of Upper Age Limit:
SC/ST: 5 years
OBC (Non-Creamy Layer): 3 years
PwBD: 10 years
Ex-Servicemen: Actual period of service + 3 years (8 years for disabled SC/ST) up to max 50 years.
Widows/Divorced Women: Up to 35 years (Gen/EWS), 38 years (OBC), and 40 years (SC/ST).
Application Fee for Career Jobs
Candidates must pay the application fees online during the registration period.
SC/ST/PwBD/ESM/DESM Candidates: Rs. 175/- (inclusive of GST)
All Others: Rs. 850/- (inclusive of GST)
Structure of Examination for Recruitment 2026
The selection consists of two phases:
Phase I: Preliminary Examination (Objective Test)
English Language (30 Questions, 30 Marks, 20 Mins)
Numerical Ability (35 Questions, 35 Marks, 20 Mins)
Reasoning Ability (35 Questions, 35 Marks, 20 Mins)
Total: 100 Questions, 100 Marks, 60 Minutes
Phase II: Main Examination (Objective Test)
General/Financial Awareness (40 Questions, 50 Marks, 20 Mins)
General English (40 Questions, 40 Marks, 35 Mins)
Reasoning Ability (40 Questions, 60 Marks, 35 Mins)
Quantitative Aptitude (40 Questions, 50 Marks, 35 Mins)
Total: 160 Questions, 200 Marks, 125 Minutes
Note: There is a penalty for wrong answers (0.25 of marks assigned).
How to Apply for Vacancy @ibps.in
Candidates can apply for the recruitment via the official IBPS portal.
Visit the official website www.ibps.in.
Click on the link "CRP CSA" and select "CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XVI)".
Register by clicking "CLICK HERE FOR NEW REGISTRATION" and enter basic details.
Upload required documents: Photograph, Signature, Left Thumb Impression, and Hand-written declaration.
Carefully fill in the academic and personal details in the online application.
Pay the application fee through the online payment gateway.
Submit the form and take a printout of the e-receipt and application for future reference.
Frequently Asked Questions (FAQs)
What is the post name for this recruitment? The post is Customer Service Associate (CSA), which belongs to the clerical cadre.
What is the salary scale for IBPS CSA? The starting basic pay is Rs. 24,050 per month in the scale of ₹24050-1340/3-28070... up to ₹64480.
When does the online registration start? Registration starts on August 1, 2026.
What is the last date to apply for this vacancy? The last date for online registration and fee payment is August 21, 2026.
Is there an interview for the IBPS CSA post? No, the selection is based on Online Preliminary and Main examinations followed by a Local Language Proficiency Test.
What is the minimum age to apply? The minimum age required is 20 years as of August 1, 2026.
Can fresh graduates apply for this job? Yes, any graduate in any discipline can apply as long as they meet the age and language requirements.
Is there any negative marking in the exam? Yes, 0.25 of the marks assigned to a question will be deducted as a penalty for every wrong answer.
What are the documents required for online upload? You need a photograph, signature, left thumb impression, and a hand-written declaration.
Is computer literacy mandatory? Yes, working knowledge of computer systems is a mandatory requirement for this role.